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guess University Martin de Tours give lessons of Management Department of Management SYLLABUS SEMESTER 2/2011 Martin de Tours School of Managements Vision To be the leading international railway line school in the ASEAN region providing high quality duty program line to enable graduates to make invaluable contributions to organizations and society. Martin de Tours School of Managements kick To shape our assimilators into independent-minded graduates who atomic number 18 well-versed in business, able to communicate effectively, tech savvy, innovative, and honest to successfully face global challenges. get over TITLE MGT3907 Business Communication spend semester MGT3907 is offered only in the evening program, NOT in the day program. BG2001 incline IV A. Mingmada (e-mailprotected com) Course Coordinator PRE-REQUISITES LECTURERS Day Program Evening Program military position & CONTACT programme DESCRIPTION A. Tipnuch ( electronic mailprotected edu ) A. Vrinporn (emailprotect ed com) A. Polthep ( p. emailprotected com) A. Dilaka ( emailprotected om) th MSM 4 Floor phylogeny of written, viva, technical, and inter soulfulnessal skills for effective intercourse in the business world with violence on well-written business documents for diverse purposes understanding of group and cross-cultural communication determinants for individual or organizational success effective visual and oral presentation and essential competence in nearly communication technologies widely used in business today. MGT3907 Course synopsis rapscallion 1 of 11 Upon completion of MGT3907, the student should watch 1. . Theoretical and applied companionship of the purposes, spurtats, patterns, and media of modern business communication 1. 2. The ability to compose business memorandums and garner for informative, confirming, negative, and persuasive messages 1. 3. Preparation for job interviews and searches 1. 4. The ability to plan, research, compose, and present a brusk depict 1. 5. Skill in the technology currently used in business communication, including word processing and presentation software, e-mail, and the Internet 1. 6.The ability to range potential barriers to communication and apply techniques to overcome them 1. 7. Appreciation of the value of transmutation in meeting communication objectives 1. 8. The ability to write effective clod and informal business documents of various kinds throughout a business charge 1. 9. An awareness of the importance of using correct grammar and punctuation in business writing. REQUIRED TEXT CLASS ATTENDANCE Locker, Kitty O. , and Donna S. Kienzler. Business and administrative Communication. 9th ed. New York McGrawHill/Irwin, 2010. http//lms2. u. edu 6 absents maximum (including both backchat and lecture human bodyes) A student absent 7 or more times including belateds, go forth non be exited to take the final exam, according to University policy and the regularization of the Thailand Commis sion on Higher Education. Here is the official policy COURSE OBJECTIVES MARK ALLOCATION grant/ Class become/Participation screen Proposal, presentation, short sketch Midterm scrutiny final examination examination bestow penalty Marks 1. No submission to Report copy meet 2. introduction timber Survey 10 5 15 20 50 100% Marks -50 -20Penalty label testament be subtracted from your primitive dates marks until that total reaches zero. EXAMINATION SCHEDULE is non given here as it may change subsequently this Course muster in is distributed. Students must(prenominal) check mark with Registration or look it up online with AuNet. MGT3907 Course Outline Page 2 of 11 CLASS RULES Cheating Policy If either students or a group of students will be caught copy, partial/ unblemished project or hire outside or inside person to do their works, the faculty consider such act as a serious matter which will automatically result in F grade for an entire group.Changing section Student s are neither allowed to study in other section they have non enrolled for, nor do the project with their friends in other sections. The lector does not have any authority to allow his/her students to switch section without proper authorization from the registrar. Dress codification regulations for clique Wear proper attire Students wearing the following items will not be allowed to check their class attendance Trousers and skirts made of jeans, corduroy, or velvet-textured materials, or made in jeans design. Shirts / blouses in which the edges are not close in inside trousers or skirts. Slippers. OTHER MATTERS Website (will be announced in class) LMS is our class meshingsite with PowerPoint and handout downloads, Announcements, etc. netmail procedures 1. Email address Each student must provide a valid, reliable email address to the reviewer and must check it daily for messages related to the course. 2. Email attachments should not be sent to the lecturer unless by th e lecturers special request. ordinarily lecturers do not have time to save, scan for viruses, and open attachments, so email containing attachments will be rejected or discarded.Emailed assignments should be glued into the body text of the email message. 3. Email domain header Email to the course lecturer should always use the following email subject header format Student ID, Section , Subject for example, 4514444, 432, Assignment 1 or Short Report, or Question about . . . , etc. . defective I. D. 4514444, start with the number Wrong Assignment 1, 451444 start with the number Wrong Somchai, 451444 start with the number Wrong u4514444, no u check your ID card Wrong 451-4444, no yphen check your ID card Wrong 4514444, sec 444, no sec or section Right 4514444, 432, Assignment 1 or whatsoever copy an assignment from someone else and presenting it as ones own is strictly forbidden. Neither the copied assignment nor the original will be accepted and neither can be revised. Unless i nstructed otherwise, always assume that assignments are individual, not group. Students should be very careful about showing their work to friends. MGT3907 Course Outline Page 3 of 11Disturbing the class by socialisation with classmates, making noise, or talking on a mobile send for while the lecturer is speaking will invite penalties such as being counted late or absent, being ejected from the classroom, having ID cards confiscated, or having marks subtracted from the final grade average. Students who do wish to learn must have the opportunity to do so to their best ability in an line conducive to learning. Late exam The Coordinator of MGT3907 must be officially notified by the Department of Management in advance of the need for a late exam for any student.A student needing a late exam must first submit a petition with evidence at Registration. Later, if a late exam is approved by a committee, Registration will notify the student. The student should then check with the MGT3907 Coordinator to be sure that the Coordinator has overly been officially notified by the Department of Management. Mobile environs must be turn off before their owners enter the classroom, and they must dwell off and range away for the duration of the classexcept during toilet visits, when they must be given to the lecturer.A lecturers mobile phone may remain on, however, for possible University business. A student caught using a mobile phone during class time will be, at minimum, counted late but may be counted absent with ID card confiscation. Plagiarism (copying the words or ideas of some other writer without giving credit to the other writer) is forbidden and will be penalized severely. Preparation must be done before every class, which gist avering over the relevant section of the textbook to be discussed and doing any assigned homework.Presentation Quality Survey sermon lecturers will assign you, or your group, to evaluate the short shroud presentations by the members of another group. The survey form is attached to the last page of this Course Outline Report copying check the short plow, ascribable towards the end of the semester, will be submitted to your parole teacher, but also must be emailed to emailprotected com. Dress code regulations for examination Wear full uniform Students are obligated to wear the Universitys full uniform as stipulated in the Universitys dress code regulations to take examinations.Failure to comply with the regulation will result in students not being allowed to appear for examinations, and subsequently, the student receiving 0 marks for the examination. To be bailable to appear for exams, students are required to wear full uniform priapic students must wear black/ tenebrious blue trousers, white discharge/collared shirt, black shoes, University neck-tie and belt buckle. Female students must wear black/dark blue skirt, white button/collared shirt, clack shoes, and University buttons, pin, and belt buckle.No te The students will not be admitted to the final exam later than 10 minutes after the exam starts. MGT3907 Course Outline Page 4 of 11 COURSE CONTENTS AND TENTATIVE SCHEDULE MGT3907 COURSE SCHEDULE WEEK 1 (for week dates, see calendar following the schedule) LECTURE CLASS raillery CLASS Introduction to MGT3907, course outline, and resources, notably MGT3907 LMS website http//lms2. au. edu Chapter 1 Succeeding in Business Communication Appendix A Formats for Letters, Memos, and E-Mail Messages. preparedness download hyperlinked Course Outline . df file AND the Powerpoints and handout package from LMS Each lecturer may omit, select, add, or modify the classwork or homework assignments as needed, for example, to dissuade copying. The lecturer will specify how to submit each assignment, by radical or by email. If by email, students must follow the correct email procedure to receive credit. Self-introduction by Icebreaker methods. Break up into groups, discussion topic assigned. news to share ideas. Assignment write a memo individually based on group discussion and submit to the instructor In-class. grooming case 1. 10 Topics Kinds of interviews, needs, attitudes Group analysis of a particular audience Adapting messages for audiences 2 Chapter 2 Adapting Your Message to Your Audience. Appendix A letter, memo, and email formats. provision Adding students do homework from week 1. 3 Chapter 5 communication Across finales. Homework Adding students do homework from weeks 1 2. Discussion How Does Culture Affect Business Communication? Discussion Exercise 5. 2 Identifying Sources of Miscommunication (group work) Homework Exercise 5. 2 or 5. 8MGT3907 Course Outline Page 5 of 11 4 Chapter 3 Building Goodwill Homework Adding students do homework from Weeks 1 2. Chapter 7 readiness, Composing, and Revising. Appendix B Writing Correctly. Discussion Putting Yourself in the Other Persons Shoes Assignment/Homework Exercise 3. 4 or 3. 13 Improvin g readability Connotation vs. denotation Active vs. passive Strong verbs Parallel organise Activity work in groups on exercise 7. 11, 7. 15 The comprise process Planning Writing Revising Editing Proofreading Activity Exercise 7. 3 5 6Chapter 14 Informative and Positive Messages. Midterm psychometric test prep and resources The Midterm Exam covers through Week 7 Chapters 1, 2, 5, 3, 7, 14, 15 7 Homework review Midterm Exam description in the Handouts Package. Chapter 15 Negative Messages Discussion of informative and positive messages. commemoratelist for informative and positive messages, p. 419 Activity using checklist to evaluate emails in Exercise 14. 4 Homework Exercise 14. 8 or 14. 10 as lecturer directs. 8 Chapter 17 Planning and Researching Reports. Chapter 18 Writing Proposals and Progress Reports Overview of short report Checklist for Negative Messages, p. 456 Role Play on Giving Bad watchword to Peers and Subordinates Assignment Exercise 15. 3 Le tters for Discussion Credit Refusal (work in group, write up and discuss) Specifics of short report assignment proposal, report, presentation Discussion Exercise 17. 9, Evaluating Survey Questions MGT3907 Course Outline Page 6 of 11 assignment. Homework Locate and review documents for the short report assignment in the handouts package. Chapter 16 Crafting convincing Messages Homework A proposal for your short report 10 Chapter 6 Working and Writing in Teams. 11 Chapter 8 Designing Documents Chapter 9 Creating Visuals and Data Displays 12 Chapter 10 Making verbal Presentations. Powerpoints. Checklist for Direct Requests, p. 506 Checklist for ProblemSolving Persuasive Messages, p. 508 Assignment Exercise 16. 6 Choosing a Persuasive Approach Listening skills, roles in groups, decision-making, successful groups and meetings Discussion short report proposals Discussion/homework Exercise 6. 10 or 6. 15 Homework begin working on short report. Importance, levels, guidelines, of document design Visuals, brochures, web pages Discussion Exercise 9. 6 Interpreting Data (Choose one data set only. ) Homework Continue work on short report. Planning effective presentations Selecting and organizing information Delivering effective presentations Handling questions during presentations Activity Exercise 10. 2 Analyzing Openers And Closers Homework Continue work on short report some groups prepare to submit and present. Homework Bring MGT3907 Course Outline Page 7 of 11 Presentation Quality Survey form to nigh class. 3 Chapter 11 Building Resumes Chapter 12 Writing Job practise Letters Homework 1. Presentation Quality Survey 2. Submission of report to Report Copying Check (follow procedures) emailprotected com All submissions for the Survey and Report Copying must be accredited by the final exam date. Penalty marks apply to 1 and 2. Class presentations Activity Presentation Quality Survey Homework due(p) Final short report due with 5minute oral pr esentation Homework Submit report to Report Copying Check Dont forget ALL the ID numbers No attachments. Homework Bring Presentation Quality Survey form to following(a) class. 14 Chapter 13 Interviewing For A Job. Chapter 4 Navigating The Business Communication purlieu Class presentations Activity Presentation Quality Survey Homework due Final short report due with 5minute oral presentation The Final Exam is cumulative but mainly covers Weeks 8-15 Chapters 17, 18, 16, 6, 8, 9, 10, 11, 12, 13, 4 Homework 3. Presentation Quality Survey 4. Submission of report to Report Copying Check (follow procedures) All submissions for the Survey and Report Copying must be received by the final exam date.MGT3907 Course Outline Page 8 of 11 Week Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Week 9 Week 10 Week 11 Week 12 Week 13 Week 14 Start 25 Oct 31 Oct 7 Nov 14 Nov 21 Nov 28 Nov 5 fall 12 Dec 19 Dec 16 Jan 23 Jan 30 Jan 6 Feb 13 Feb stop over 28 Oct 4 Nov 11 Nov 18 Nov 25 Nov 2 Dec 9 Dec 16 Dec 23 Dec 20 Jan 27 Jan 3 Feb 10 Feb 17 Feb Inclusive 25-28 Oct 30 Oct-4 Nov 7-11 Nov 14-18 Nov 21-25 Nov 28 Nov-2 Dec 5-9 Dec 12-16 Dec 19-23 Dec 16-20 Jan 23-27 Jan 30 Jan-3 Feb 6-10 Feb 13-17 FebMGT3907 Course Outline Page 9 of 11 MGT3907 Presentation Quality Survey My ID donor Group Number Sec Title of Presentation Scale E x c e Item ll e n t 5 5 5 5 5 5 5 5 5 5 5 5 5 5 2. 4. 2. 4. 6. 8. 2. 4. 2. 4. 2. 4. 2. 4. opening move/ oddment sermon skills Opening/closing Speaking skills Opening/closing Speaking skills Opening/closing Speaking skills Opening/closing Speaking skills Opening/closing Speaking skills Opening/closing Speaking skills Scale E x c e l l e n t 4 5 4 5 4 5 4 5 4 5 4 5 4 5 4 5 4 5 4 5 4 5 4 5 4 5 4 5Group Date For each item, circle the number to the mature to evaluate its quality according to the criteria below. Student IDs Item P o Good o r P o Good o r ID notice ID Comment ID 1. 3. 1. 3. 5. 7. 1. 3. 1. 3. 1. 3. 1. 3. Visuals following Visuals Interest Visuals Interest Visuals Interest Visuals Interest Visuals Interest Visuals Interest 1 1 1 1 1 1 1 1 1 1 1 1 1 1 2 3 4 2 3 4 2 3 4 2 3 4 2 3 4 2 3 4 2 3 4 2 3 4 2 3 4 2 3 4 2 3 4 2 3 4 2 3 4 2 3 4 1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 Comment ID Comment ID Comment ID Comment ID Comment Criteria 1. Visuals Quality of photos, tables, charts, clip art, video, Powerpoint backgrounds, animations, colors, design. 2. Opening/closing attempted to interest audience communicated purpose of presentation gave a meaningful or interesting closing curtain that showed analysis, recommendation, or suggestion for future. 3.Interest made presentation interesting in whatever way. 4. Speaking skills Used smiling, gestures, eye contact seemed confident did not read but only sometimes referred to notes or Powerpoint voice was clear and earthshaking enough did not often look away from audience did not hold onto unnecessary paper, pen, or other pro p for security dolled up appropriately did not fidget with hands and feet or otherwise put off audience from message of presentation. MGT3907 Course Outline Page 10 of 11